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Getting Started AI Features People & Symbols Relationships Visual Features Keyboard & Tools Export & Save Security & Privacy Account & Billing Troubleshooting

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Getting Started

Getting Started with GenogramAI

Learn the basics of creating your first genogram in under 5 minutes.

Creating Your First Person

How to add the first person to your genogram canvas.

Using Quick-Add Buttons

Rapidly add parents, partners, and children with directional buttons.

AI Features

AI Text-to-Genogram

Describe your family in plain English and let AI create the genogram.

AI Image-to-Genogram

Upload photos of hand-drawn genograms and convert them to digital.

AI Editing Commands

Modify existing genograms using natural language commands.

People & Symbols

Gender Symbols Explained

Understanding male, female, and other gender representations.

Life Status Indicators

How to mark deceased, pregnancy, miscarriage, and other statuses.

Setting the Index Person

Mark the main subject of your genogram with a double border.

Relationships

Structural Relationships

Marriage, divorce, parent-child, and other family structure connections.

Emotional Relationships

Visualize close, distant, conflict, and abuse relationships.

Creating Connections

How to draw relationship lines between family members.

Visual Features

Cultural Heritage View

Display heritage patterns with 11 pattern types and 10 colors.

Medical Conditions View

Track heart disease, cancer, diabetes, and mental health conditions.

Switching View Modes

Toggle between Cultural, Medical, Religious, and other views.

Keyboard & Tools

Essential Keyboard Shortcuts

Speed up your workflow with V, C, E, Space, and more.

Navigating the Canvas

Pan, zoom, and navigate around your genogram.

Using the Select Tool

Select, move, and multi-select people on the canvas.

Export & Save

Exporting as PNG Image

Save your genogram as a high-resolution image file.

Exporting as JSON Data

Backup your genogram data for later import.

Cloud Storage & Auto-Save

Your genograms auto-save to encrypted cloud storage.

Security & Privacy

How Encryption Works

AES-GCM encryption protects your family data.

Data Privacy Practices

How we protect and handle your sensitive family information.

Deleting Your Data

How to permanently delete genograms or your account.

Account & Billing

Creating an Account

Understanding Pricing Plans

Free, Professional, and Unlimited plan features explained.

Troubleshooting

AI Generation Not Working

Troubleshoot issues with AI genogram generation.

Export Problems

Fix common export and download issues.

Recovering Lost Genograms

What to do if your genogram seems to have disappeared.

Frequently Asked Questions

Quick answers to common questions

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Email Support

Get a response within 24 hours

support@genogramai.com

Documentation

In-depth guides and tutorials

Browse Documentation