1. Introduction

GenogramAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visualization and diagramming service, including our website, desktop applications, and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Account Information

We collect your email address and payment information to manage your subscription and provide the Service.

2.2 User Content

We store the diagrams, text, and images you upload ("User Content") to our servers to provide the Service. We do not proactively monitor, view, or categorize the content of your diagrams. We treat all User Content as general data.

2.3 Automatically Collected Information

When you use the Service, we automatically collect:

Device Information: Browser type, operating system, device type
Usage Data: Pages visited, features used, time spent on the Service
Log Data: IP address, access times, referring URLs
Cookies: Small data files stored on your device (see our Cookie Policy)

3. How We Use Your Information

We use your Account Information to provide the Service, bill you, and communicate product updates. We use collected information to:

Provide, maintain, and improve the Service
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues
Develop new features and services

We do not use your User Content for advertising or marketing purposes. We do not sell your User Content to third parties.

4. Data Storage & Security

We utilize industry-standard encryption to protect your data:

Transport Security: TLS/SSL encryption protects your data during transmission
Encryption at Rest: AES-256 encryption for data stored on our servers
Local Storage Option: Desktop app users can store data exclusively on their device
Access Controls: Strict internal policies limit employee access to user data

Please note that our Service is designed as a general-purpose visualization tool. Users are responsible for the data they upload and should consider using pseudonyms or de-identified information when appropriate.

5. Your Responsibilities

You are responsible for the data you upload. If you are subject to specific privacy regulations in your jurisdiction, you should consider:

Using pseudonyms or initials instead of real names (e.g., "Subject A" instead of full names)
De-identifying or anonymizing data before inputting it into our system
Using the local storage option in our desktop app for maximum privacy

6. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Service Providers: Third parties that help us operate the Service (hosting, analytics, payment processing)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

Important: Your User Content is never shared with third parties for their marketing purposes and is not used to train AI models outside of your direct requests.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You can request deletion of your account and associated data at any time. Some information may be retained for legal compliance or legitimate business purposes.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Portability: Export your diagram data in JSON format
Objection: Object to certain processing of your data
Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@genogramai.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for transfers outside the EEA.

10. Children's Privacy

The Service is not intended for users under 16 years of age. We do not knowingly collect information from children under 16. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us:

Email: privacy@genogramai.com
Address: GenogramAI, Inc., 177 E Colorado Blvd, Pasadena, CA 91105

Summary

Your privacy matters to us. We collect only what's necessary to provide the Service, protect your data with industry-standard encryption, never sell your information, and give you control over your data. We treat all User Content as general data and encourage using pseudonyms for privacy. Our local storage option ensures your data never leaves your device.