Terms of Service

1. Acceptance of Terms

By accessing or using GenogramAI ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By using the Service, you represent that you are at least 16 years of age and have the legal capacity to enter into these Terms.

2. Description of Service

GenogramAI is a general-purpose visualization and diagramming tool designed for genealogical research, academic study, family history documentation, and creative relationship mapping. The Service includes:

• Web-based genogram and family map creation tools
• AI-assisted diagram generation
• Desktop applications for macOS and Windows
• Data storage and synchronization
• Export functionality in various formats

3. Account Registration

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Acceptable Use & Prohibited Data

4.1 General Purpose Nature

You acknowledge that GenogramAI is a general-purpose visualization and diagramming tool designed for genealogical research, academic study, and creative mapping. It is not a medical device and is not intended for the diagnosis, cure, mitigation, treatment, or prevention of any disease or condition.

4.2 Prohibited Data (HIPAA Disclaimer)

GenogramAI is not a "Business Associate" as defined by the Health Insurance Portability and Accountability Act (HIPAA). We do not sign Business Associate Agreements (BAAs). You explicitly agree NOT to upload, store, or process "Protected Health Information" (PHI) (as defined by HIPAA) or any other sensitive health data regulated by applicable law into the Service.

4.3 Violation of Terms

If you choose to use the Service to visualize, store, or transmit PHI or other sensitive health data, you acknowledge that:

• (a) You are doing so in direct violation of these Terms;
• (b) You are solely responsible for ensuring compliance with all applicable laws, including HIPAA and GDPR;
• (c) GenogramAI implements standard commercial security measures but does not utilize the specific administrative and physical safeguards required for HIPAA compliance;
• (d) You accept all liability for any data breach, loss, or unauthorized access resulting from your misuse of the Service.

5. No Medical Advice

The visualizations, templates, and AI-generated insights provided by the Service are for informational and educational purposes only. They do not constitute medical or psychological advice, diagnosis, or treatment. Users should not rely on the Service for medical decision-making. Always consult with a qualified healthcare professional for specific health questions.

6. User Content and Data

6.1 Ownership

You retain all rights to the diagrams, relationship maps, and other content you create or upload to the Service ("User Content"). By using the Service, you grant us a limited license to store, process, and display your User Content solely to provide the Service to you.

6.2 Content Responsibility

You are solely responsible for your User Content. You represent and warrant that:

• You have all necessary rights to your User Content
• Your User Content does not violate any third party's privacy or other rights
• Your User Content complies with all applicable laws

6.3 Data Processing

When using AI features, your prompts and relevant data are processed to generate diagrams. This processing is done solely to provide the requested functionality and is subject to our Privacy Policy.

7. Subscription and Payment

7.1 Plans and Pricing

The Service offers various subscription plans with different features and pricing. Current pricing is available on our website and may be updated from time to time.

7.2 Billing

Paid subscriptions are billed in advance on a monthly or annual basis. By subscribing, you authorize us to charge your payment method for the subscription fee.

7.3 Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for subsequent periods
• You may continue to access your data but with limited features

7.4 Refunds

Subscription fees are generally non-refundable. We may provide refunds on a case-by-case basis at our discretion.

8. Prohibited Activities

You agree not to use the Service to:

• Violate any laws or regulations
• Infringe on the rights of others
• Upload malicious code or interfere with the Service
• Attempt to gain unauthorized access to our systems
• Use automated systems to access the Service without permission
• Create false or misleading diagrams intended to harm others
• Resell or redistribute the Service without authorization

9. Intellectual Property

The Service, including its original content, features, and functionality, is owned by GenogramAI and is protected by international copyright, trademark, and other intellectual property laws.

Our trademarks may not be used in connection with any product or service without our prior written consent.

10. Third-Party Services

The Service may contain links to or integrations with third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party services.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

GenogramAI is a general-purpose tool for creating relationship diagrams and family maps. We make no claims about the accuracy, completeness, or usefulness of the diagrams created.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENOGRAMAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless GenogramAI, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or in any way connected with your violation of these Terms, specifically including your unauthorized uploading or storage of Protected Health Information (PHI) or sensitive data.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.

15. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe:

• Violates these Terms
• Is harmful to other users or third parties
• Is harmful to us or our business interests

Upon termination, your right to use the Service will cease immediately. You may request an export of your data within 30 days of termination.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

17. Dispute Resolution

Any disputes arising from these Terms or the Service shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in San Francisco, California, under the rules of the American Arbitration Association.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Contact Information

For questions about these Terms, please contact us:

• Email: legal@genogramai.com
• Address: GenogramAI, Inc., 177 E Colorado Blvd, Pasadena, CA 91105